This research investigates the experiences of support provided by a pilot Trauma and Grief Support Service offered to customers of Allianz Australia, following the death or severe injury of a family member.
Commissioned and supported by funding from Allianz Australia, the aim of this research is to better understand the loss experiences and support needs of family members. Utilising in-depth interviews with family members, and anonymous voice of customer surveys findings will provide insight into ongoing experiences of loss and trauma alongside helpful and unhelpful aspects of support.
Findings will contribute to the ongoing development of an innovative trauma-informed and grief-informed support service. Our partnership ultimately aims to improve support services for Australians impacted by a death or injury of a family member a result of motor vehicle incidents, as offered through Compulsory Third Party Insurance.
For further information, including an overview of the project findings, please contact: Dr Jane Mowll.
