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Most »Ê¹Ú²ÊƱ devices should already have GlobalProtect installed. We'll first check if it's on your device, then guide you through connecting or installing if needed.

**Note for Canberra Staff**: If you're using a »Ê¹Ú²ÊƱ Mac (SOE) device, you'll need to install GlobalProtect from the Self-Service App instead of following the download instructions below.

1. Click the magnifying glass icon in the top-right corner of your screen (or press Command+Space)
2. Type "GlobalProtect"
3. If the app appears in search results, it's already installed - proceed to "Connecting to GlobalProtect"
4. If nothing appears, you'll need to install GlobalProtect - proceed to "Installing GlobalProtect"

Once GlobalProtect is installed:

1. Launch the app
   - Click the GlobalProtect icon in your menu bar (top of screen)
   - If you don't see it, find GlobalProtect in your Applications folder
2. Enter the portal address (first-time setup only)
   - Type: ra.vpn.unsw.edu.au in the Portal field
   - Click "Connect"
   - (In future connections, this address will appear automatically)
3. Complete authentication
   - Enter your zID and password
   - Complete the Multi-Factor Authentication (MFA) when prompted
   - Click "Open GlobalProtect" if prompted
4. Verify your connection
   - The GlobalProtect icon in your menu bar will show you're connected
   - You can now access »Ê¹Ú²ÊƱ resources securely

Managing your connection

• To reconnect: Click the GlobalProtect menu bar icon and select "Connect"
• To switch portals: Click the menu bar icon and select "ra.vpn.unsw.edu.au" from the Change Portal drop-down menu
• To disconnect: Click the GlobalProtect menu bar icon, click the menu (three lines), and select "Disconnect"

If you need to install GlobalProtect:

1. Download the installer
   - Visit: 
   - Download the GlobalProtect agent for Mac
2. Run the installer
   - Open the downloaded file
   - Click "Continue" when the installer appears
   - Select the default installation folder
3. Select components
   - On the Installation Type screen, ensure both "GlobalProtect" and "GlobalProtect System extensions" are checked
   - Click "Install"
   - Enter your Mac username and password when prompted
   - Click "Install Software"
4. Complete installation
   - After installation finishes, close the installer
   - If you see a system extension prompt, click "Open Security Preferences"
   - (Note: If your Mac is managed by »Ê¹Ú²ÊƱ IT, this notification may not appear)
5. Adjust security settings if needed
   - Go to System Preferences > Security & Privacy
   - Click the padlock icon in the bottom left to make changes
   - Under "Allow apps downloaded from," select "App Store and identified developers"
   - Click "Allow" for any GlobalProtect security prompts

1. Log out of your device and log back in
2. Ensure the GlobalProtect application is fully closed (check Task Manager on Windows or Force Quit on Mac)
3. Restart the login process
4. If issues persist, try uninstalling and reinstalling GlobalProtect
5. Still not working? Contact the IT Help Desk.

If you're seeing errors when trying to log in:

1. Verify your zID and password are correct
2. Log out completely and log back in
3. Close the GlobalProtect application entirely
4. Restart the login process from scratch
5. Try uninstalling and reinstalling GlobalProtect (see instructions below)

If problems continue, contact the IT Help Desk with details about any error messages.

If you can't find the GlobalProtect icon in your system tray or menu bar:

• Windows users: Download and install the latest version from the Company Portal
• Mac users: Check your Applications folder or reinstall from Self-Service

If GlobalProtect fails to connect after you've entered your credentials:

• Note any error messages displayed
• Contact the IT Help Desk with these details for investigation

GlobalProtect is designed to disconnect when your device goes to sleep for security reasons. You'll need to manually reconnect when your device wakes up.

Enter ra.vpn.unsw.edu.au as your portal address. This is the standard address for all »Ê¹Ú²ÊƱ VPN connections.

We have transitioned to a single portal address: ra.vpn.unsw.edu.au for all VPN access. Previous addresses are no longer supported.

Most access permissions have been migrated like-for-like to the new system. If you're having trouble accessing specific resources:

1. Verify you're connected to GlobalProtect
2. Ensure you're using the correct portal address
3. Contact the IT Help Desk for investigation if problems persist

Linux users should call the IT Service Centre directly to arrange GlobalProtect installation.

• »Ê¹Ú²ÊƱ Managed Devices: Will automatically receive updates while connected to the internet
• Personal Devices: Visit and log in with your zID to download the latest version, or watch for update notifications when connected to VPN

1. Close GlobalProtect completely
   - Right-click the GlobalProtect icon in the system tray
   - Select "Quit" or "Exit"
2. Access Programs and Features
   - Press Windows key + R to open the Run dialog
   - Type appwiz.cpl and press Enter
   - This opens the Programs and Features control panel
3. Find and uninstall GlobalProtect
   - Locate "GlobalProtect" or "Palo Alto Networks GlobalProtect" in the list
   - Right-click it and select "Uninstall"
   - Follow the prompts to complete the uninstallation
   - Restart your computer when finished

1. Download the installer
   - Visit
   - Log in with your zID and password
   - Download the 64-bit GlobalProtect agent for Windows
2. Install the VPN client
   - Open the downloaded file (typically named something like "GlobalProtect64.msi")
   - Click "Next" and follow the prompts to install
   - When asked to authorize the download, click "Yes"
   - After installation completes, click "Close"
3. Configure the VPN connection
   - Launch GlobalProtect from your Start menu or search
   - Click the blue "Get Started" button
   - Enter ra.vpn.unsw.edu.au in the Portal field
   - Click "Connect"
   - Complete the authentication process with your zID credentials and MFA

After reinstallation, GlobalProtect should connect properly to the »Ê¹Ú²ÊƱ network.

1. Close GlobalProtect completely
   - Click the GlobalProtect icon in the menu bar (top of screen)
   - Select "Quit GlobalProtect" from the menu
2. Access the Applications folder
   - Open Finder
   - Click on "Applications" in the sidebar
3. Remove GlobalProtect
   - Find "GlobalProtect" in your Applications folder
   - Drag it to the Trash, or right-click and select "Move to Trash"
   - You may be prompted to enter your Mac password
4. Remove supporting files (for complete removal)
   - Open Finder
   - Press Command+Shift+G to open "Go to Folder"
   - Enter /Library/Application Support/PaloAltoNetworks/ and click Go
   - Delete the GlobalProtect folder if it exists
   - Repeat the process for /Library/Preferences/ and delete any files containing "GlobalProtect" or "PaloAltoNetworks"
5. Empty the Trash
   - Right-click on the Trash icon in your Dock
   - Select "Empty Trash"
   - Restart your Mac when finished

1. Download the installer
   • Visit
   • Log in with your zID and password
   • Download the GlobalProtect agent for Mac
2. Install the VPN client
   • Open the downloaded file (typically a .dmg file)
   • Double-click the installer package (.pkg file)
   • Click "Continue" and follow the prompts to install
   • When prompted, enter your Mac username and password
   • Ensure both "GlobalProtect" and "GlobalProtect System extensions" are selected during installation
   • Click "Install Software"
3. Configure security settings if needed
   • If prompted about system extensions, click "Open Security Preferences"
   • Click the lock icon in the bottom left to make changes
   • Click "Allow" for the GlobalProtect system extension
4. Configure the VPN connection
   • Launch GlobalProtect from your Applications folder or Spotlight search
   • Enter ra.vpn.unsw.edu.au in the Portal field
   • Click "Connect"
   • Complete the authentication process with your zID credentials and MFA

After reinstallation, GlobalProtect should connect properly to the »Ê¹Ú²ÊƱ network.

GlobalProtect has a 9-hour connection limit. After 9 hours, your connection will be terminated and will need to be reestablished.

For automated processes requiring VPN:

1. Be aware of the 9-hour connection limit
2. Plan job scheduling accordingly
3. Contact IT for special cases requiring extended connectivity

• Wi-Fi: Provides the basic network connection between your device and the internet
• VPN: Creates a secure connection through your existing internet connection (whether Wi-Fi or wired) to access »Ê¹Ú²ÊƱ resources remotely

You don't specifically need Wi-Fi to use the VPN - any internet connection (mobile data, home internet, etc.) will work.